Terms
Point of purchase
All prices quoted are nett. We do not charge GST.
Free delivery for purchases $300/- and above. If delivery is required we charge $10/- per trip per location. We do not offer self-collection / pick up as our cellar warehouse are not manned by staff regularly.
Delivery
We offer same day delivery if order is received before 10.30 am – subject to final confirmation. Our usual delivery schedule is between 9 – 11am and 2 – 4pm Monday to Saturday.
After Sales
Exchange policy if the wines are corked. We only provide an exchange for agency wines. All wines returned for an exchange must be three quarters filled and purchased within one year.
Old Vintages (any bottle of wine aged 10 years and above) – For customers who regularly buy old vintages from us and they already know, there are only three things we guarantee
- Wine colour still healthy red (we can tell that if we hold the bottle against strong light).
- There is no leakage at the cork.
- The ullage (wine level) is at good level – shoulder level at least.
If the bottle satisfies these three conditions, we say it is in good provenance. If customer did not like the wine after opening it, we are unable to offer any refund or replacement. In some cases, It is normal the wine becomes “cloudy” upon receiving it from us, as during the journey, wine sediments would have been stirred up pretty much.
Important Note : To remind customers (especially those who are buying 1st time) on how to serve these wines. For these old wines, remember to stand them upright for at least a few days to allow sentiments to fully settle properly to the fully settle bottom. You can tell when it’s ready when you see a clear wine with sediments resting at the bottom of the bottle. Decant them slowing before serving. Avoid stirring up the sediments too much when pouring. Discard the last remaining bit of wine containing too much sediment. Use a professional wine filter if you have one. Avoid bringing the bottle straight to the restaurant and serving it there because wine sediments would have already been stirred up badly during the journey and you will end up with a cloudy wine.
By and large, customers with some experience with old vintages will buy again from us after they understood that these wines should be appreciated for it’s mellow taste, roundness, harmonious and balanced body. Not so much for power and fruitiness for this they can easily find in younger wines. It is also important to note that such old vintage is best paired with food simply cooked, without the heavy sauces, as it would overwhelm the wine.
Customers are deemed to have agreed and accepted our terms and conditions as stated above for their purchase.